I spent my Labor Day making arrangements for our rescued pets, ensuring their safety and few hassles for foster parents needing to take care of their own families. So, I braved a trip to WalMart to stock up on dog food, chewies, water, and an 8-pack of paper towels. It was only as I was putting everything away that I realized I left the paper towels.
On the way home from work today, I stopped and took my receipt in to the customer non-service desk and explained the situation. After looking in "the book," the rep said there wasn't anything she could do because it wasn't listed in the book. I asked to speak with a manager. After hollering "Kathy" multiple times with no one answering her call, the rep finally walked off and got "Kathy." I was not greeted with a smile or "how can I help you?" as you see on the TV commercials (maybe she gets paid much less than those actors, who knows?). Instead, I got a "you need somethin'," said with great impatience. I explained the situation to her again. She looked again in "the book," and said there was nothing she could do. I explained that these were storm supplies for our animal rescue. Her response? "It's not our liability." Nice. What great compassion to show during the first tropical storm threat to our area since Hurricane Floyd.
I know my boycott of them (I even passed up the $3.49 gas) won't do much of anything, but it makes me feel a little better. At least Kroger is just up the road. I guess I'll be seeing them a little later tonight.
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